1) To save money on toll free number usage, you need to speed up the automated messages.
2) Secondly you need to fire Penny 901 36 86 ONT I spent over 1/2 hour on the phone with her just to verify I was who I was calling about.
3) Instead of everybody entering their T4 Slips etc and possibly making mistakes, simply have the companies file them with Revenue Canada and allow people to import them directly into their tax packages. This would make it easier to do your taxes. The companies have to send the info to Revenue Canada anyways so why make it harder.
I look forward to comments on this matter.